Reference

Our Terms & Conditions Explained

These are the rules that keep your account safe, your deposits protected and your withdrawals clear.

Account security & verificationDeposit and withdrawal rulesDispute resolutionYour data and privacyAccount closure rights
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max777 slot Our Terms & Conditions Explained
GET HELP WITH YOUR TERMS

How to Contact Us About This Policy

Questions about your account, deposits, withdrawals or what the terms mean for you? Our support channels are open, and we respond to every inquiry. Reach out via the contact methods below—we're here to clarify anything that feels unclear, help you understand your rights, or walk you through account changes.

Team online

Live Chat

Open the chat icon in your account lobby between 08:00 and 23:00 Jakarta time, seven days a week. Our team will answer terms questions, withdrawal status checks and account disputes in real time.

Email Support

Send your question to our support email address (found in your account settings). Include your account number and a clear description of your issue; we reply within 24 hours.

Account Settings

Navigate to Settings → Help & Compliance inside your account to view a full copy of these terms, request a data download or submit a formal dispute request.

HOW WE KEEP THIS SAFE

Security, Data Handling & Your Account Rights

Your data is encrypted from the moment you deposit. We don't store payment details after each transaction—DANA, OVO, GoPay and QRIS tokens are cleared after 90 days.

Data Encryption

Every login and payment is encrypted using bank-grade SSL. Your password is hashed and never stored in plain text. We scan for suspicious activity every 15 minutes.

Payment Token Retention

DANA, OVO, GoPay and QRIS tokens are deleted 90 days after use. We never store your full card or account number—only a token unique to that transaction.

Withdrawal Verification

Before any payout clears, we verify your identity and confirm the destination account matches your verified banking details. This takes 10–30 minutes on average.

Account Closure

Request closure anytime via Settings → Account → Close Account. Your balance is paid out within 24 hours. Transaction history stays seven years; personal data is erased after 30 days.

Dispute Resolution

Open a dispute ticket in Settings → Disputes or via live chat. We investigate within 48 hours and respond with evidence and outcome within seven business days.

Data Download Request

Head to Settings → Help & Compliance → Export My Data to request a full copy of your account information in machine-readable format. Delivery takes five business days.

Frequently Asked Questions About Terms & Conditions

Indonesia players ask these questions most often about how our terms affect their accounts, withdrawals and rights. Each answer explains exactly how max777 slot applies these rules in practice.

Withdrawals must go to the same payment rail you deposited from. If you deposited via DANA, your withdrawal also goes to DANA. You can deposit from multiple rails, and each builds a separate withdrawal path. Once verified, switching rails takes one account update; contact support and we'll add your OVO details to your withdrawal profile.

Verification takes 10–30 minutes on average. We confirm your identity against your registered data and cross-check the destination bank account. If we find a mismatch, we'll contact you via live chat to confirm. Once verified, the payout clears through your bank within two hours.

Our terms require one account per person. Multiple accounts breach this rule and may result in account suspension. If you've created a second account by mistake, contact support immediately and we can close it without penalty. Duplicate accounts discovered during verification are closed and deposits held pending investigation.

We keep transaction records and account history for seven years (legal requirement in Indonesia). Your name, email, phone number and banking details are deleted 30 days after closure. If you have an open dispute, we keep that file longer to resolve it. You can request a final data export before closing.

Open live chat immediately or email support with 'Account Security Alert' in the subject line. We freeze your account within 10 minutes, cancel any pending withdrawals and start a full investigation. We review login history, device activity and unusual transactions. You'll get a detailed report within seven business days.

Yes. Head to Settings → Help & Compliance → Language and select Bahasa Indonesia. The full terms, privacy policy and dispute resolution guide will display in Indonesian. You can also email support requesting a PDF copy in your preferred language within two business days.

It means your eligibility, account features and rights are subject to Indonesian law and regulations. Some features or payment methods may not be available in every region. When we say access depends on local law, we mean we comply with rules in your area. Contact support if you're unsure whether a service is available to you.

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